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FAQs
Frequently Asked Quentions
Managing My Account
Click on “My account” link at the top right of the page.
- Please complete all fields marked with “*” accurately
- Click on save.
- Congratulations! You now have an account and are ready to start shopping!
It is very important for you to have an account and login in order to have full access to GIYSISHOP.COM If you still do not have an account, please create a new account by registering here.
Once registered on GIYSISHOP.COM, the My Account section allows you manage your account using a dashboard that provides:
- My Orders: section where you will be able to view all your previous orders.
- Downloads: section where you will be able to view all your digital product downloads.
- My Wishlist: all your favorite items will be added to this section
- Address Book: the saved list of your addresses ca be managed from this section
- Account information: in case you want to update any of your personal information or password
- Payment Method: where you can save your payment details for future orders (SSL secured)
- Compare List: all your compare list will be added to this section.
Returns & Cancelations
We understand that sometimes you might change your mind regarding your purchase. If you change your mind when your order is still showing as “Processing”, just email return@giysishop.com. We will do our best to cancel it providing your order has not yet been dispatched. If your order has already been dispatched, such cancellation will be treated as a returns. Please refer to our Return/Other section of the Terms and Conditions for further information.
At GIYSISHOP.COM customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help, we offer no question ask policy. For further detail please visit our Return and Refund policy.
In order for the return request to be considered, you will need to send an email to return@giysishop.com within 7 days of receiving the order.
We provide our customers with a maximum of 7-day notice period to return a product. Please note that the items must be in the original packaging and must be unused.
The return is free of charge if you have received the wrong order or a defected product.
Our returns are free.
If we find your return request not to be meeting the acceptable return condition mentioned in our returns policy, and you will be charged minimum courier charges.
You will be charged courier charges fees:
If you placed an order and you failed to be present at the scheduled time and location to receive the order.
If you scheduled a pick up for the order you want to return and you failed to be present at the scheduled time and location.
If we find your return request not to be meeting the acceptable return condition mentioned in our returns policy and we had to deliver the returned item back to you.
We will automatically cancel your return order after the 2nd attempt and we will return any credit you paid after subtracting the delivery charges that resulted from the failed delivery and pickup attempts.
All deliveries are insured during transit and the courier company will ask for your signature and ID card at the time of delivery.
Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package and e-mail us immediately at return@giysishop.com mentioning your order reference number. We shall schedule a replacement delivery at the earliest time possible.
At GIYSISHOP.COM we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via the email return@giysishop.com within 7 calendar days of delivery so that we can assist you with the return process.
If the item that you received is not as ordered, please inform us immediately via the email return@giysishop.com within 7 calendar days of delivery so that we can assist you with the return process.
Please logon into your account here and email us your Order ID at return@giysishop.com within 7 days of receiving your order so that our customer service team can begin reviewing you return request.
Payments & Payment Methods
No, you will only pay the price of the item as it is shown on GIYSISHOP.COM along with the delivery costs (if applicable) as detailed in your Shopping Basket before you check out.
If your items are to be delivered outside of the USA, then Customs and other Duties may apply. Such duties will be payable to the shipper on delivery.
Credit & Debit Cards
At GIYSISHOP.COM, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa, MasterCard, American Express, JCB, Discover.
You can also use services of Paypal, Googlepay, Applepay.
Yes, we do accept most international credit cards, but we retain the right to refuse credit cards from certain countries, credit card companies, card issuers and banks
If you see a message from your bank requesting a “personal security code”, this means your card is registered for 3-D secure protection. All you have to do is enter your security code and your financial institution can authenticate the transaction within seconds.
If you haven’t yet registered with Verified by Visa or Master Card Secure Code and are prompted, you’ll need to activate this feature first. You can do this during the payment process, or activate it in advance by talking to your bank. After you register, you can use the security code for all your online transactions and ensure extra safety across all online transactions.
In the unlikely event that a payment discrepancy should occur or that you should find a discrepancy concerning GISYISHOP.COM on your bank statement, please email us at order@giysishop.com.
Double check the following common mistakes:
Is the card you used for ATM use only?
Some cards are not enabled for eCommerce Shopping, Contact your bank to enable your card for online shopping.
Did you complete the 3D Secure Check successfully?
In order to avail of 3D Secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (Bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure
Were the following fields entered correctly – card number, name on card, CVV code, expiry date?
Turn your card over and look at the signature box. You should see a special 3-digit code. This 3-digit code is your CVV number / Card Security Code.
Is there sufficient limit on your credit card?
If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.
Ordering Process
Visit GIYSISHOP.COM and click on the item for more information or click “Add to Cart” to add it to your shopping cart.
Click on “x” if you want to continue shopping
Choose “View Cart” if you would like to goto shopping cart or “Go to checkout” if you finished shopping.
If you are a new customer, register with your contact details. If you are an existing customer, click on “Log in”, and enter your login information.
Choose your shipping address then “Go to payment”.
Choose your payment method and click on “Complete Checkout”.
We only accept the currency of the delivery country.
We will charge your credit card in USD. The conversion between your local currency and USD is made at the moment of purchase.
Modify the quantity number in the text box under the Quantity column. Then Click on Update Shopping Cart.
You can remove items from your shopping basket by clicking the ‘Delete’ link next to each item.
Yes, an order confirmation will be emailed to your registered email address once the transaction has been completed.
A copy of your order confirmation will also be saved to your GIYSISHOP.COM account so that you may retrieve the transaction information at any time.
Please send us an email at order@giysishop.com if you require further assistance.
Pending: Order is been placed and payment is not yet received.
Processing: Our team has received your order.
Waiting for Pickup: Our team has prepared and packed your order and it is ready for the shipper to collect and deliver it to you
Dispatched: The shipper has collected the shipment from the Warehouse.
Completed: The order is been delivered to you by the shipper.
Order Payment Failed:The payment did not went though from the Payment Gateway.
Canceled: Your order has been canceled due to a request by you or if the shipper wasn’t able to contact you to schedule a delivery.
Safety & Security
You are buying directly from GIYSISHOP.COM
We understand that you may be surprised about the incredibly high discounts we are able to offer for top brands. Trust and great shopping experience are the epitome of our business. All our items are 100% authentic as we only deal with the official suppliers or directly with the brand owners.
Our online credit card payments are secured by using a cutting-edge security level that protects your credit card payments.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. We use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
GIYSISHOP.COM respects and values the private information related to our customers. We only collect customer information in order to communicate with you regarding to your orders. We assure that we do not sell or give out your personal information to third parties. All newsletters and promotional e-mails we send to you have an easy unsubscribe feature allowing you to remove your e-mail address from our mailing list.
Delivery
We work with trusted shipping companies, who will be pleased to deliver your order to your doorstep.
In the USA, we are able to deliver to almost all areas within 4 to 5 days. If we are unable to deliver to your location, our Customer Service team will contact you to find a solution.
Our customer service center is available to answer any of your queries. If you have any queries about the delivery of your order, please email order@giysishop.com.
We are sure that you cannot wait to receive your order. To check for the current order and delivery status, simply open the link provided on the shipment creation email that was been delivered to you.
If you have any queries about the delivery of your order, please email order@giysishop.com.
We will be happy to reschedule delivery at your convenience.
Simply get in touch with us, by email return@giysishop.com.
Shipment delivery charges will be $11–$14, depending on USA state regulations.
However, we frequently run promotions, so delivery is often free within USA only.
Shipment delivery charges for international orders will be $25 (excluding customs and duties, which will be the responsibility of the customer)
We will automatically cancel your order after the 2nd attempt and we will return any credit you paid to us after subtracting from your credit the delivery charges that resulted from the failed delivery attempt.
About Sales Tax
Sales tax is charged based on your shipping address and applicable state laws. If your state requires sales tax collection, it will be added at checkout.
Sales tax is determined by your state’s tax rate, along with any applicable county or local taxes. The total tax rate is automatically applied at checkout based on your delivery location.
Some states do not require online retailers to collect sales tax, or you may be shopping from a tax-exempt state. Additionally, tax-exempt customers (e.g., resellers or nonprofits) can provide valid documentation to avoid charges.
We collect sales tax in states where we are legally required to do so. If your state mandates tax collection, it will be applied during checkout.
Customer & Technical Support
Please feel free to contact our customer service team on any of the following support channels:
Send us an Email at order@giysishop.com
Send us an Email at order@giysishop.com we will reply within 24 hour by one of our customer service representative.
When your order is ready for delivery you should receive an email notification. This means that one of our drivers has your shipment and should be on the way to you shortly.
If you need to reschedule or are unavailable for any reason please make sure to email order@giysishop.com.
First of all we’re very sorry that we were not able to meet the delivery promise for your area. Our NAZIH.AE Delivery Solutions team will contact you soon to support in any way we can.
Please do not hesitate to contact us directly emailing order@giysishop.com.
